Privacy Policy

1. Information We Collect

Ratnesh Gems collects information to provide and improve our services. We collect:

• Account Information: Name, email address, phone number, and password when you create an account.
• Shipping Information: Delivery address and contact details required to fulfill your orders.
• Order History: Products purchased, order status, and transaction details.
• Payment Information: Payment details are processed securely through Razorpay. We do not store your card or bank details.
• Communication: Any messages you send us via contact forms, email, or phone.

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Communicate order updates and confirmations
• Provide customer support
• Improve our products and services
• Send important account-related notifications
• Comply with legal obligations

3. Information Sharing

We do not sell or rent your personal information. We share information only with:

• Razorpay: For secure payment processing.
• Logistics Partners: To deliver your orders.
• Legal Authorities: When required by law.

4. Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is 100% secure. We continuously work to maintain the security of our systems.

5. Your Rights

You have the right to:

• Access the personal information we hold about you
• Update or correct your account information
• Request deletion of your account
• Opt out of marketing communications

6. Contact Us

For any privacy-related questions or requests, please contact us: